smartmembership features
Improve member experience
- Personalised web and self-service
- Guide and signpost members according to their engagement levels
- different member journeys for different membership types
- Easy to use digital membership and events cards and apps
Stress-free new subscriptions and renewals
- Individual and corporate memberships with flexible pricing and discount models
- Automated subscription and renewal processes, including renewal notices and invoicing
- Quick processing of new member applications
Multiple payment methods
- End-to-end bulk processing routines, including direct debit, ADDACS, ARRUD and AUDDIS
- Recurring credit card payments
- Flexible payment plans, from simple annual or recurring monthly collections, to complex splits
- Automated collection processes
Refunds and credit notes
- Refund and credit notes can be generated manually, or automated based on pre-defined rules such as downgrading membership
- Process refunds including debit and credit card refunds
- Integrate with your finance system
Membership Analytics
- Actionable analytics to drive better engagement and reduce member churn
- Smart highlights of key member and organisation interactions and history
- Automatically track and report on membership changes for any member, including changing grades, cancellations, and re-joining
Enquiries and complaint-handling
- Online knowledge base and chatbots for modern member experience
- Speed up your membership enquiry processing using ready-made workflows
- Convert complaining members into enthusiastic advocates via thoughtful, personalised customer service
Benefits for you and your members
Engagement
- Understand your members’ engagement
- Effectively drive member engagement to increase member retention
- Entice members back every week by offering valuable, personalised information and services
- Use self-help to capture accurate and up-to-date member data, saving you time and money
Give members personalised information relevant to them
- One size doesn’t fit all these days
- Get to know your members’ needs and preferences well
- Segment them however you like, including interests, geographical location and other demographics
- Then use our powerful communication tools to give them what they need, when they need it
Identify membership trends you can take action on
- Refund and credit notes can be generated manually, or automated based on pre-defined rules such as downgrading membership
- Process refunds including debit and credit card refunds
- Integrate with your finance system
Identify membership trends you can take action on
With all your member data in one place, it’s easier to identify trends that you can act on to improve your products, services and retention
Consistent service levels across your membership
With all departments able to see the same relevant information, members receive a consistently high service