Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

See your data in new ways with Power BI

See your data in new ways with Power BI

19 December 2018 by Lauren Smith

There are many software and business platforms on the market that allow you to view and draw insight and business intelligence (BI) from your data. Microsoft’s version is Power BI which allows you to go from data to powerful insights within minutes. Read more

Exploring Dynamics 365 for Talent

Exploring Dynamics 365 for Talent

13 December 2018 by Naresh Raj

Want to manage your employee recruitment, onboarding, and training processes? Microsoft Dynamics 365 for Talent might be the answer for you. Read more

Risks of not integrating your system

Risks of not integrating your system

11 December 2018 by Lauren Smith

In our last blog post, Naresh spoke about system integration and why it’s so important. But what are the dangers and risks involved in not integrating? Lack of integration means your data is highly likely to be kept in silos and you may risk the following: Read more

What should a fully integrated system include?

What should a fully integrated system include?

05 December 2018 by Naresh Raj

We hear about ‘system integration’ all the time but what does it mean exactly and what features should a fully integrated system include? Integrated systems can talk to each other and share data for the overall benefit of your organisation and members, whilst still allowing for all of them to be used separately if needed. Read more

The ability to adapt in the face of change is what TechSmart is all about

The ability to adapt in the face of change is what TechSmart is all about

30 November 2018 by Lauren Smith

We were proud to be Platinum Sponsors of TechSmart on 27th November 2018, with around 350 delegates in attendance – it was certainly a must-attend event for anyone within the membership space who wants to learn and keep abreast of what the technology marketplace has to offer their organisation. Read more

What’s the best CRM system for membership organisations?

What’s the best CRM system for membership organisations?

05 November 2018 by Charbel Abi-Maroun

According to the Digital Excellence Research Summary Report 2019 from industry thought leaders MemberWise, Dynamics 365 now has 23% of the Association Management Systems (AMS) sector, up from 15% in 2018, when it was already the market leader. But what are the key things to think about to decide the best CRM system for membership? Read more

Why you should upgrade your Dynamics CRM to Dynamics 365

Why you should upgrade your Dynamics CRM to Dynamics 365

26 July 2018 by Naresh Raj

Microsoft Dynamics is the leading membership CRM among membership associations, with over 15% market share and rising. So, like many other membership organisations, you might be using Microsoft Dynamics CRM but are you getting all you can from it? Read more

7 key member engagement statistics

7 key member engagement statistics

25 June 2018 by Steve Sydee

On June 20th, smartimpact and MemberWise ran a Select CRM seminar in London, with around 30 membership associations attending, ranging from large to very small. The session was aimed at helping organisations identify how to find and select suppliers to help migrate them from old or no-longer-fit for purpose systems. Read more

Takeaways, buzzwords and chatbots

Takeaways, buzzwords and chatbots

13 March 2017 by Becky Reid

Also known as ‘what happened at the dotmailer summit 2017’. One of the highlights of March this year was our attendance at the inaugural dotmailer summit. Read more

Letting your CRM take the heat out of events

Letting your CRM take the heat out of events

11 April 2016 by Naresh Raj

Have you ever considered getting your CRM to manage more than just contact data? Ever wondered if it could manage your events? And I’m not talking about it just recording bookings or attendance fed in from a third party-system or your website CMS. Read more