Digital Excellence 2020 – Digital transformation event for membership & association professionals (conference)

Date: October
Time: 10am – 5.30pm
Venue: Online or Novotel London West Hotel

Who should attend?
This event is designed for:

  • membership & association professionals


  • 5 Years of Digital Membership: Lessons Learned (Camping & Caravanning Club) - Learn from the experience of this organisation in delivering a tier membership (paper or digital) and how member communication channels have evolved!

  • Scouting for Feedback: How Members are Shaping our Digital Platform (The Scouts) - Learn how their community of interest is driving new website content and putting the user at the heart of their digital transformation.

  • Website Consolidation to Better Serve our Members (The IET) - Establish the drivers for web development and how the largest engineering focused professional body balances member need versus internal requirements.

  • They're our Members. Hear Them ROAR! (The National Trust) - How to drive member conversions linked to online social media hashtags, using video to drive online social engagement & how instagram is used to showcase member experiences

  • The Digital Mindset: Are your Members Ready for the Future? (CIMA) - This session will focus on research conducted on driving a digital mindset amongst members. Delegates will hear what this means and why it is important for future success for the digital age

  • Testing the Waters: How the RYA is Navigating Digital Personalisation (Royal Yachting Association) - This session will explore the move from legacy systems, the groundwork behind personalised online content and how to make decisions about future change

  • Getting Personal with your Members: Tailoring the Digital Experience through Implicit and Explicit Personalisation (The Law Society) - Delegates will establish the difference between implicit & explicit personalisation & how this works online

PLUS, much more. 

Who will you hear from?

Interested in attending?

Please fill in the form and we'll be in touch shortly -  we look forward to seeing you.