Digital Excellence 2019 – Digital transformation event for membership & association professionals (conference)

Date: 31 October
Time: 10am – 5.30pm
Venue: Novotel London West Hotel

Who should attend?
This event is designed for:

  • membership & association professionals


  • 5 Years of Digital Membership: Lessons Learned (Camping & Caravanning Club) - Learn from the experience of this organisation in delivering a tier membership (paper or digital) and how member communication channels have evolved!

  • Scouting for Feedback: How Members are Shaping our Digital Platform (The Scouts) - Learn how their community of interest is driving new website content and putting the user at the heart of their digital transformation.

  • Website Consolidation to Better Serve our Members (The IET) - Establish the drivers for web development and how the largest engineering focused professional body balances member need versus internal requirements.

  • They're our Members. Hear Them ROAR! (The National Trust) - How to drive member conversions linked to online social media hashtags, using video to drive online social engagement & how instagram is used to showcase member experiences

  • The Digital Mindset: Are your Members Ready for the Future? (CIMA) - This session will focus on research conducted on driving a digital mindset amongst members. Delegates will hear what this means and why it is important for future success for the digital age

  • Testing the Waters: How the RYA is Navigating Digital Personalisation (Royal Yachting Association) - This session will explore the move from legacy systems, the groundwork behind personalised online content and how to make decisions about future change

  • Getting Personal with your Members: Tailoring the Digital Experience through Implicit and Explicit Personalisation (The Law Society) - Delegates will establish the difference between implicit & explicit personalisation & how this works online

PLUS, much more. 

Who will you hear from?

Interested in attending?

Book your place and view the full programme or get in touch with us using the form if you've got any questions ahead of booking.