How to choose a digital transformation partner that adds real value to your project

Date: 19 September

Time: 9:00am - 1:00pm 

Venue: 10-11 Carlton House Terrace, St James's, London, SW1Y 5AH

Who should attend? 

This event is designed to help anyone involved in their organisation’s digital transformation from membership organisations with 6,000 members or more.

09:00 Registration, networking and refreshments

09:25 Welcome and introductions (Rich Gott, Chair, MemberWise)

09:30 Digital Transformation within the Membership Sector: An Overview (Rich Gott, Chair, MemberWise) 

10:00 ESTRO Case Study (Melissa Vanderijst, Project Manager at European Society for Radiotherapy and Oncology)

Melissa will discuss the importance of the partner to really leverage the best from the tech:
  • Adding value – don’t just agree with the customer
  • The importance of experience
  • Understanding the business and the culture
  • 'But we've always done it that way...'
And her views on: is it the products you choose, or the partners you work with, that are key to making membership CRM and CMS projects a great success? Or is it both?

10:30 Networking and refreshments

10:45 NHS Providers Case Study (Sandra Marshall, Senior Membership & Engagement Manager)
Having recently gone through a digital transformation project, Sandra will walk us through how she:
  • enabled the organisation to move away from a legacy system
  • ensured that the organisation understood the possibilities that new technology offered
And her views on: is it the products you choose, or the partners you work with, that are key to making membership CRM and CMS projects a great success? Or is it both?

11.15 Q & A

11.45 Bringing Microsoft Dynamics 365 to life! (Ahmed Eltohamy, smartimpact
  • Overview for new to Dynamics;
  • Why it’s the most popular software for membership organisations (Microsoft Dynamics holds the largest share of the CRM/AMS market in the membership sector – 23% of membership organisations and associations are using it);
  • What’s in store for the future of Dynamics;
  • What an integrated CRM and CMS system looks like.
12:15 Over to you… 

If you've got any more burning questions for us or any of the panel about your internal challenges around digital transformation – ask it here!

12:30 Networking lunch

13:00 Close 

Interested in attending?
Please register your interest using the form and we will be in touch with you shortly.