The groups functionality was a totally separate system with a separate joining process, but now members can join and participate immediately.

The main organisational benefit is that it saves time in processes. The old system had data in different areas that didn’t talk to each other, so we had duplicated data everywhere as well as having to enter data multiple times.

Now, it has improved our customer service levels (with not having to spend so much time entering data) and we can be confident of up-to-date data.

Associate Director of Marketing, Chartered Institute of Payroll Professionals (CIPP)