We have a proven methodology to turn the demo you saw into a tailored system that really works for your organisation. So how do we do it?

We roll our sleeves up and get involved with your business, your people and your members. We spend time getting to know what makes your organisation unique - we get that one size does not fit all!

A genuinely consultative approach, because we know that works. 


Collaboration, trust and expertise

Understanding your end vision. In order to understand your requirements, we help you create your end vision. We take the time to understand how the project fits in with your goals and culture.

We’re good listeners. We really listen and understand what is important to you, and ask the right questions.

We provide clarity. We avoid the technical jargon. You and we are business people, so we speak business language. We give you the right information to make an informed decision.

We jointly develop a project plan. Covering all aspects of the project from start to finish, our dedicated project managers and technical consultants ensure that the project is delivered exactly to your brief, on time and on budget.


Who we work with

From professional membership bodies to associations, educational to regulatory bodies, grant makers to charities, we work with non-profits across the entire sector.

We work with large organisations and also very small organisations.

A selection of our clients…

I have thoroughly enjoyed working with you all at smartimpact over the last few years and we have certainly benefitted from our relationship with you, not least because of your extensive knowledge that led to our brilliant new CRM system.

Senior Strategic Membership and Engagement Manager, NHS Providers


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