Ideally, your members will join, and stay because they want to, not because they feel they have to.

Meaningful member acquisition, satisfaction and retention will only be achieved if every member’s interactions with you are consistently personalised, valuable and make an engaging experience.

Whether your membership is compulsory or not, membership organisations are under pressure not only to remain relevant, but to meet the increasingly high digital expectations of their audience.


With a smartimpact digital solution, you can:

  • Enable every member to turn their subscription into great value for money
  • Help members collaborate via events, groups, committees and shared areas of interest
  • Increase satisfaction and convert better than before
  • Make every engagement count using targeted, personalised communications
  • Increase member satisfaction, retention and convert into net promoters

Solutions for professional membership bodies

We chose Microsoft Dynamics and smartimpact as our partner of choice to provide us with a new CRM and website. We spent several months with their consultants and they’ve been very impressive.

Finance and Operations Director, RSS