Articles relating to Dynamics 365

Connect better with your members through CRM

With enormous investment from Microsoft, why do some projects struggle to go live, or keep up to date?

Proving the value for b2b membership – here’s how it’s done

We’re thrilled to announce that smartimpact will be exhibiting at the MemberWise Membership Excellence Conference on 14th November 2024.

Our cheat sheets show areas in which you can make a huge difference with technologies like ChatGPT, Microsoft Copilot and Bing Chat Enterprise - out customers already do!

In a few short months, Microsoft’s AI integration (called Copilot) will be available in Dynamics 365 CRM, which is already the most widely used CRM in the membership world

Engagement scoring is a powerful tool that membership bodies use to measure the level of engagement of their members

Declining membership numbers is a common problem and the average age of members is steadily increasing in many organisations

MemberWise launches their latest DigX report highlighting key trends and challenges faces by professional associations

What happens when your current CRM is outdated, inefficient, or incompatible with your needs? How do you replace it without risking your budget or your reputation?

Listen and react to what your members are saying about you

Choosing the right supplier is vital for your project – so you need to know how to do it

Providing added value to your members

Older systems are hard to integrate, laborious to operate and make it impossible to deliver the most basic personalised multi-channel engagement

Just why is Dynamics now the most commonly selected solution for membership bodies?

Don’t let your data quality let your CRM down

And why is it vital to member recruitment and retention?

Why engagement with your members is crucial

Introducing smart engagement...