Articles relating to Dynamics 365

How to invigorate your organisation and balance recruitment against an ageing member population

And why is it vital to member recruitment and retention?

Connect better with your members through CRM

With enormous investment from Microsoft, why do some projects struggle to go live, or keep up to date?

We’ll be unpacking this playbook in detail at our session on 10 July 2025 at the Barbican Centre for the Memcom Leadership Skills Forum.

Proving the value for b2b membership – here’s how it’s done

We’re thrilled to announce that smartimpact will be exhibiting at the MemberWise Membership Excellence Conference on 14th November 2024.

In a few short months, Microsoft’s AI integration (called Copilot) will be available in Dynamics 365 CRM, which is already the most widely used CRM in the membership world

Our cheat sheets show areas in which you can make a huge difference with technologies like ChatGPT, Microsoft Copilot and Bing Chat Enterprise - out customers already do!

Declining membership numbers is a common problem and the average age of members is steadily increasing in many organisations

Engagement scoring is a powerful tool that membership bodies use to measure the level of engagement of their members

What happens when your current CRM is outdated, inefficient, or incompatible with your needs? How do you replace it without risking your budget or your reputation?

MemberWise launches their latest DigX report highlighting key trends and challenges faces by professional associations

Choosing the right supplier is vital for your project – so you need to know how to do it

Listen and react to what your members are saying about you

Older systems are hard to integrate, laborious to operate and make it impossible to deliver the most basic personalised multi-channel engagement

Providing added value to your members

Overwhelmed by inefficiencies? Want to do more for your members? Discover how AI can help scale membership operations without increasing headcount.

Microsoft releases two major versions each year. What new features are in 2025's Spring Release?

Don’t let your data quality let your CRM down

Worried about growth in inefficiency and rising costs? Learn how automation and AI can transform your membership operations.

Just why is Dynamics now the most commonly selected solution for membership bodies?

NEU have a powerful voice and have been effective in winning improvements for its members’ working conditions and shaping an education system that works for all

Why engagement with your members is crucial

We’re thrilled to be presenting with our customer RTPI and Hart Square on how to build great User Experiences

Introducing smart engagement...