Join David Spector, smartimpact's Head of Digital, and Anil Ramdhan, CTO at our customer RTPI, in this discussion with Hart Square on 10th December 2024.
UX should be more than simply website design but ideally applied to all areas, from internal systems like CRM and Finance to external interactions across all your touch points. When everyone in the organisation adopts a User First mindset, it improves usability, encourages greater adoption and enhances both employee and customer experiences.
Please don't use the Book Now button - instead, register for this external Hart Square event using this link.
About the webinar
Join David Spector, smartimpact's Head of Digital, and Anil Ramdhan, CTO at our customer RTPI, in this discussion with Hart Square on 10th December 2024.
Key discussion points
What is UX for all thinking: Expanding the concept of UX to internal systems.
Improving Internal Systems: Applying UX principles to CRM, Finance, and other digital systems.
Enhancing Employee Engagement: How user-friendly systems boost adoption, productivity and satisfaction.
Aligning UX with Customer Experience (CX): Creating seamless journeys for all users / customers.
Fostering a UX-Driven Culture: Practical steps to instil UX thinking organisation-wide.
Practical Examples: Case studies showing the impact of a UX-focused culture.
Benefits
Attendees will understand the benefits UX thinking throughout their organisation, making internal systems easier to use and improving both employee satisfaction and customer experiences.
Register
Please don't use the Book Now button - instead, register for this external Hart Square event using this link.
