But what does this mean for you? Our clients benefit hugely from our Agile delivery approach. We get you a working minimum viable product (MVP) system, quickly.
Business benefits include early system clarity through improved team collaboration, quicker and more efficient release cycles, greater knowledge building and improved staff engagement. All the things we’re about.

Confirm needs

An exciting and fun blend of demos, workshops, process improvement, brainstorming and creative thinking to pin down exactly what you require. Then we prioritise those requirements into delivery packages.


We map your requirements to what our smartapps do out-of-the-box, identify the fit and gaps, and agree the designs of any changes to configuration with you.

Configure and Implement

We then set to work to configure the system in small phases known as sprints. Each sprint usually lasts two weeks and delivers specific agreed features.

Quality Assurance Testing

Working with your staff, we agree end-to-end test scripts. Once the system has passed all tests by our Quality Assurance team, we introduce your team to their new system. They then use the same tests to confirm system quality and fit to the agreed requirements.

Go live

Specialist migration teams will be in place to optimise your data, provide personalised training and ensure a smooth go live.

Driving user adoption

A great system is one thing, but we give you tools and techniques to make sure your users know how to use every part they need, and keep improving best practice.

Existing staff can get automated refresher guidance at any time, and new staff can get full training, all inbuilt into the system.

Ongoing Managed Service

From simple break-fix support through to ongoing system enhancements, we provide a bespoke range of services to meet your needs and budget.

Continuous business improvement

Measure, evaluate and improve! Optimal member engagement, ongoing data quality management and continual best practice is assured on an ongoing basis.

smartimpact managed our expectations really well and the migration of our systems was near seamless.

Chief Administrative Officer, AIMA