Here is a round up of all articles, news and insights from around the site.
With enormous investment from Microsoft, why do some projects struggle to go live, or keep up to date?
In a few short months, Microsoft’s AI integration (called Copilot) will be available in Dynamics 365 CRM, which is already the most widely used CRM in the membership world
Older systems are hard to integrate, laborious to operate and make it impossible to deliver the most basic personalised multi-channel engagement
Our research shows that members and students are demanding personalised and streamlined services.
Introducing smart engagement...