Both Salesforce and Microsoft Dynamics CRM offer robust functionality and customisation features that can be tailored to suit the unique needs of your organisation.

When deciding which CRM to choose, you should assess your specific needs, goals, budget, and technical expertise. It's also important to consider the ability of the CRM to integrate with other systems and platforms that are already in use.

Moreover, it's helpful to seek feedback from other organisations that have used either CRM. This can provide valuable insights into the strengths and weaknesses of each system and help you make an informed decision.

You should carefully evaluate your options to choose the best CRM that aligns with your objectives and goals.