Across every sector, the organisations pulling ahead are those connecting people, data and insight through intelligent systems that manage their business processes and handle repetive tasks for them.
With smartAI and Microsoft Dynamics CRM, digital transformation is no longer a future ambition — it’s the new operating standard for modern organisations.
smartAI has made a massive difference to our productivity as well as raising staff morale. We can adapt and implement new assistants within a few hours - it really is first class. It's been a true game changer.
In 2025, smartimpact won seven national Memcom Excellence Awards, including:
Best Use of Technology
Best Transformation Project
Best Agency
These awards recognised the impact of smartAI-enabled CRM transformation, including work delivered with the Fire Industry Association (FIA) — itself a Memcom award winner for digital excellence.
This is not experimental technology. It is proven since 2023, recognised and delivering impressive results today.
smartAI adds a practical intelligence layer to your CRM system, creating one connected system for:
CRM and customer data
Automation and workflows
Insight, reporting and decision-making
Communications and engagement
Every implementation is:
Tailored to your organisation’s tone and priorities
Controls Governance and Usage Policies at its core
Delivered in as little as 3 weeks
Supported with full staff training, so AI is embraced — not feared
Teams become more productive, more confident and more motivated. outcomes.
Start your transformation now….
…have a chat with us via the button below. We’ll explore:
Where AI and CRM can deliver the fastest impact in your organisation
Design your transformation journey
Explain how you can move quickly, safely and ethically
Designed for leaders
If you’re an owner, CEO or senior leader asking “How do we modernise without disruption?”, a great place to start is a short chat with one of our experts - free and no commitment.
Updating our complex training manuals used to take a month – now it is four days; our marketing has been transformed and we can now create 3 focussed newsletters each week in less than a morning’s work. smartAI has been a massive help.