Award-winning client outcomes 

• Fire Industry Association (FIA): FIA set out to increase productivity by 25% without adding headcount. With smartimpact’s support, they re-engineered core systems and introduced new digital tools that improved efficiency across training, membership, finance, and communications. The results included 1,500 working days saved in year one (equivalent to £800,000 in staff time), a 26.9% increase in training delivery, 159 new member organisations, and 63% overall membership growth. 
• Heart of England Co-operative Society: Within just eight weeks, a new mobile-first membership journey was launched in stores. Customers could join in under 60 seconds using a QR code and Apple or Google Pay, with instant digital wallet integration and CRM updates. In the first 72 hours, more than 750 people joined, activation rates rose from 50% to 90%, and the Society repositioned itself as a digital-first brand, all for less than £100,000. 
• Best Agency recognition: The FIA partnership showcased smartimpact’s ability to go beyond technology delivery to measurable organisational impact. Upgraded systems and streamlined processes, paired with innovative tools, unlocked significant ROI and more than £1m in new revenue for FIA. 
• Best Collaborative Partnership: smartimpact and FIA were also highly commended for their strategic co-creation model. FIA served as both a partner and benchmark, helping to refine a methodology that is now supporting wider sector transformation. 

About smartimpact 

smartimpact is the UK’s largest independent digital transformation provider for membership organisations, charities, and professional bodies. Founded in 2007, it has delivered more than 200 successful projects over 18 years, helping clients to modernise their systems and member experience through CRM, portals, websites, AI, and integrated digital platforms.