Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

Time to change your Microsoft Dynamics membership CRM supplier?

Time to change your Microsoft Dynamics membership CRM supplier?

05 September 2019 by Steve Sydee

Microsoft Dynamics 365 is a great product for all sorts of membership associations. But you need a specialist Dynamics partner to work with you on it. Read more

See your data in new ways with Power BI

See your data in new ways with Power BI

19 December 2018 by Lauren Smith

There are many software and business platforms on the market that allow you to view and draw insight and business intelligence (BI) from your data. Microsoft’s version is Power BI which allows you to go from data to powerful insights within minutes. Read more

Exploring Dynamics 365 for Talent

Exploring Dynamics 365 for Talent

13 December 2018 by Naresh Raj

Want to manage your employee recruitment, onboarding, and training processes? Microsoft Dynamics 365 for Talent might be the answer for you. Read more

Risks of not integrating your system

Risks of not integrating your system

11 December 2018 by Lauren Smith

In our last blog post, Naresh spoke about system integration and why it’s so important. But what are the dangers and risks involved in not integrating? Lack of integration means your data is highly likely to be kept in silos and you may risk the following: Read more

What should a fully integrated system include?

What should a fully integrated system include?

05 December 2018 by Naresh Raj

We hear about ‘system integration’ all the time but what does it mean exactly and what features should a fully integrated system include? Integrated systems can talk to each other and share data for the overall benefit of your organisation and members, whilst still allowing for all of them to be used separately if needed. Read more

The ability to adapt in the face of change is what TechSmart is all about

The ability to adapt in the face of change is what TechSmart is all about

30 November 2018 by Lauren Smith

We were proud to be Platinum Sponsors of TechSmart on 27th November 2018, with around 350 delegates in attendance – it was certainly a must-attend event for anyone within the membership space who wants to learn and keep abreast of what the technology marketplace has to offer their organisation. Read more

What members want and expect

What members want and expect

23 November 2018 by Lauren Smith

Your members now expect more from you than ever thanks to the likes of Amazon, Uber and JustEat to name just a few. Consumers can get goods, taxis and food all at the tip of their fingers and a click of a button – literally. Amazon is renowned for its 1-Click service, Uber can get a taxi to your location in as little as two minutes and JustEat will deliver food to your door just as quick (almost!). Read more

What’s the best CRM system for membership organisations?

What’s the best CRM system for membership organisations?

05 November 2018 by Charbel Abi-Maroun

According to the Digital Excellence Research Summary Report 2019 from industry thought leaders MemberWise, Dynamics 365 now has 23% of the Association Management Systems (AMS) sector, up from 15% in 2018, when it was already the market leader. But what are the key things to think about to decide the best CRM system for membership? Read more

Grow Membership with Microsoft Dynamics Social Engagement

Grow Membership with Microsoft Dynamics Social Engagement

02 November 2018 by Steve Sydee

How to identify and attract the people, messages and activities which are really important to your organisation from within the social media noise and buzz. Read more

The holy grail of system integration

The holy grail of system integration

26 March 2018 by Naresh Raj

What does proper systems integration mean to Charities and Membership Associations in practical terms and why should you focus on getting this right? Read more

Benchmarking - how do you compare?

Benchmarking - how do you compare?

29 August 2017 by Ahmed Eltohamy

This year’s membership benchmarking report by Sue Froggatt has now been published and it contains some really interesting insights. Read more

Make the right CRM choices Pt 2

Make the right CRM choices Pt 2

31 July 2017 by Charbel Abi-Maroun

In last month’s blog I gave a couple of tips for finding the right membership CRM solution. Now that you’ve done that (and I’m sure decided upon Microsoft Dynamics 365 - the top membership CRM) it’s time to find the right membership CRM provider. Read more

Make the right CRM choices pt 1

Make the right CRM choices pt 1

27 June 2017 by Charbel Abi-Maroun

It might sound like a sales pitch when a membership software provider writes or presents about choosing the best membership CRM provider & system for you, and sometimes it is. But not this time. It’s important that the supplier and membership organisation work closely together building on the right platform. Read more

Takeaways, buzzwords and chatbots

Takeaways, buzzwords and chatbots

13 March 2017 by Becky Reid

Also known as ‘what happened at the dotmailer summit 2017’. One of the highlights of March this year was our attendance at the inaugural dotmailer summit. Read more